The situation was explained to the client.

On April 29 of this year, the "Anti-Corruption" telegram channel published an appeal from Q. Nurimbetov, a resident of the "Sakhtiyon" town of Ellikkal district, in which he filed a complaint about the illegal withdrawal of 1,000,000 (one million) soums by unknown persons from his bank plastic card registered at the Ellikkal district branch of the bank.

The application sent via social media by citizen Kutlimurod Nurimbetov, a client of JSCB "Mikrokreditbank", was investigated by bank specialists.

It is known that cases of illegal withdrawal of funds from bank cards by individuals are investigated in accordance with the legislation of the Republic of Uzbekistan and current procedures, and each case is considered individually.

Based on paragraph 14 of the Regulation "On the Rules for the Issuance and Circulation of Bank Cards in the Territory of the Republic of Uzbekistan", approved by the Central Bank of the Republic of Uzbekistan on April 3, 2021 No. 3291, it is established that the issuing bank is not liable to the client in the following cases:

• if the bank card holder has not complied with the rules and procedures specified in the agreement; 

• if the client has committed illegal actions; 

• if the issuing bank has not been notified in a timely manner of the loss or unauthorized use of the bank card; 

• if the client has disclosed card-related information (PIN code, SMS code, etc.) to third parties.

In this case, we would like to inform you that law enforcement officers will take legal action to determine the reasons for the operation carried out under the name "KAPPA 7 CROSSPAY PAYMENT", the organizations involved, and how your card information was obtained.

Based on the above norms, it was explained to the client that in this situation he can officially contact the internal affairs bodies in the area where he lives and take legal action in this regard.

Bank Information Service