On August 1 of this year, a critical appeal was published on the “KOMPOR UZ” page on social networks regarding the activities of the Bogot MSME of the Bogot district of the “Mikrokreditbank” JSCB.
The appeal criticized a number of problems arising in customer service, including the difficulty of finding the appropriate responsible persons on the spot when residents contact the bank, the fact that people are often harassed with excuses such as “come tomorrow”, “the boss is not there”, and that some employees are busy with their personal businesses during working hours.
This appeal was studied by the authorities on the same day.
The Bogot Banking Services Center currently provides regular, high-quality banking services to 2,180 business entities and 18,577 individuals. So far, no serious complaints have been registered by customers regarding the low quality of services or the activities of employees.
28 employees at the center perform their work activities in accordance with the established internal procedure. The daily attendance of employees is strictly controlled.
As stated in the appeal, there are no bank employees who are engaged in personal entrepreneurship during working hours. In addition, in order to prevent such situations, a system of constant monitoring and internal control has been introduced by the relevant departments.
At this point, we ask the media and bloggers not to spread false and unfounded information, and to use information confirmed by official sources.
Note to our customers. Today, in order to use banking services, the “Neighborhood Banker” and mahalla agent activities have been launched in the mahallas belonging to our bank, and you can send all your applications to the mahalla banker in the mahalla where you live. This will save you time and prevent unnecessary hassle.
Microcreditbank is open to citizen appeals, supports public oversight, and responds to every reasonable appeal in a timely manner.
Bank Information Service
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