Information circulated on social networks regarding the automatic collection of credit debt from bank cards by JSCB "Mikrokreditbank," where a service fee of one percent is charged to customers, has been reviewed.
First of all, this service fee is applied in cases where credit payments are not made within the specified timeframe and the debt has to be collected through an automatic collection system. Customers who make loan payments on time will not be charged for this service.
This fee is not charged by the bank unjustifiably or as an additional interest on the loan interest. During the automatic collection process, the bank utilizes the relevant processing services of Uzcard JSC — "Unified National Processing Center" and Humo JSC — "National Interbank Processing Center," with expenses incurred by the bank. To cover part of these expenses, a service fee is charged in accordance with the relevant decision of the Bank's Management Board.
According to the terms of the loan agreement between this client and the bank, the client has undertaken to repay the loan funds based on the approved payment schedule and to make the monthly payment by the 5th.
However, although the bank sent a warning to the client regarding the timely payment of the loan during each month, the client consistently failed to make the payments on time. As a result, it was found that 48 times during 2024-2026, funds were collected from the bank card for loan debt through the bank's automatic collection system.
Furthermore, Clause 4, Part 5 of the loan agreement stipulates that the bank has the right, in accordance with Article 783 of the Civil Code of the Republic of Uzbekistan, to recover the funds necessary to satisfy its claims under the contract from the debtor's account, including bank card, deposit, and other accounts, without their instruction, on the basis of a memorial order in an unconditional (non-acceptance) manner.
Please note that if the client makes the loan payment on time, no automatic charge will be made and the corresponding service fee will not be charged.
At the same time, JSCB "Microcreditbank" pays special attention to ensuring compliance with the rights and interests of its clients. The compliance of charged service fees with legislation, the bank's internal documents, and the terms of the contract concluded with the client is monitored in the prescribed manner.
If the client has a question or objection regarding the funds debited from their account or the service fee, the bank is ready to consider this matter individually and provide appropriate explanations.
Additionally, each client who applies for a withdrawal via automatic collection will be provided with information regarding the relevant transaction, its basis, and the amount collected.
JSCB "Microcreditbank" asks all clients to make timely and full payments as specified in the loan agreement. Timely repayment of loans not only prevents additional charges but also contributes to the recycling of loan funds and expands opportunities for financing new business projects.
Information Service of the Bank
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