This year, our Bank has undergone a number of important changes:
The HR department introduced a non-monetary incentive system, expanded employee training programs, and increased engagement from 65% to 75%.
Employee turnover decreased from 12% to 11% - a sign of a stable and loyal team.
The Operations Department automated the employee payroll process, introduced international shipments, and improved customer service.The SWIFT GPI system was
successfully integrated into foreign economic activities.
The Strategy and Development Department successfully completed 30 of the 33 transformation projects.
Integration with tax and judicial authorities in the fight against troubled assets has been established.
MKBANK JSCB has received the ISO 37001 international certificate for combating corruption.
In the IT sector, new payment technologies - NFC and QR-payments - have been introduced, increasing customer satisfaction and transaction volume.
These achievements are the result of teamwork and a strategic approach.
And even greater goals and innovations lie ahead. MKBANK is always moving forward!
See also
The annual reporting meeting of the WE-Finance Code initiative was held.
